ARL Laboratory Services Pty Ltd is committed to excellent standards of professional practice in all areas of its business, including the quality of its testing services and its levels of customer service. The Company believes that quality is the key to meet this goal and practice to continually improve its policies, procedures and systems in order to provide a service which meets or exceeds customer requirements.
To achieve this objective we will:
Assist our clients to meet their responsibilities for quality by providing them with reliable, accurate and representative data and professional consulting services.
Involve our staffs in the efficient operation of the laboratory and reporting of outcomes.
Operate in accordance with ISO 17025, National or International Standards, Client Specific and Statutory requirements to our best.
Aim to achieve outstanding levels of client satisfaction, by ensuring that the management and staff are committed of meeting and exceeding our client’s service and delivery expectations at all times.
Implement and maintain a Laboratory Quality System, including a process of “continuous improvement” in strategic and business planning that provides ongoing verification of our capabilities and ensures continuing satisfaction with all services provided by the Company.
Ensuring our staff is aware of the need, and benefits of the quality management process through ongoing training and development.